bomgar representative console free download

It’s certainly more convenient to just get an okay from the customer and then connect but we had many techs who assumed it meant they could just jump onto servers, work their ticket and then disconnect. If your techs haven’t had the ability to connect without customer assistance before train them and retrain them to understand it does NOT make it okay to connect without informing the client. Honestly the only bad thing I have to say isn’t a technology shortcoming but a personnel issue. We used Bomgar at my last job for customer server connections. Your company ends up in the news and bankrupt.ahhh good times. You'll get fined, they'll get fined, legal fees out the door. Sounds like you haven't barked up the right tree yet with them though. If they need in, they automatically have to work with IT to be unblocked - thus their third-party remote access is constantly monitored by IT. Bonus, you could use icacls on it and set it where only SYSTEM could modify (psexec fun) - takes the level of knowledge needed to a deeper level as trying to take ownership using the GUI or even administrative prompts results in access denied.Īlternative, just block their bomgar appliance IP at your network level. This isn't fool-proof but most aren't savvy or determined enough to go re-take ownership of the key so they can set it. Leave it installed, set it to a disabled state, and then go into the Windows registry for the service and change the permissions on the startup type key so that only one account that they do not have access to has permission to change the key. Just makes things look a little weird/messy when you're troubleshooting sometimes.īut yeah, high high recommendation from me.Īpplication blacklisting/group policy can help you block it from running. Functionally it doesn't seem to matter, and I'm sure if we pursued it with support we'd come up with some kind of solution. So you end up with clients that have 3 or 4 different Bomgar services, but only one running and active. The only issue we've had is when we do install upgrades, the Bomgar service installed on clients when they're pinned tends to create new services, but not properly remove the old ones. To the point where we purposefully forgo other remote solutions that have been available to us via Altiris and more recently BMC.Ī couple years ago when our original box had reached the point where it couldn't support the latest versions, they drop shipped us a brand new device that could. We've had a B200 device for maybe 6 or 7 years now, 3-6 licenses (we've added licenses over the years as needed), and love it.

Bomgar representative console free download